Frequently Asked Questions
What does Axion 3D sell?
Axion 3D is a UAE-based online store for 3D printing equipment and materials — FDM and resin 3D printers, 3D scanners, filaments and resins, and spare parts and accessories, from brands including Bambu Lab, Creality, Elegoo and Formlabs. We also offer 3D printing-related services.
Do you offer custom 3D printing, not just equipment?
Yes. If you have a design that needs printing, send us your file (STL, OBJ or STEP) along with the material, quantity and finish you need through our Contact page, and we'll send you a quotation.
Which parts of the UAE do you deliver to, and do you ship internationally?
We deliver door-to-door across the UAE; a delivery fee, where it applies, is calculated and shown at checkout. Our standard service covers the UAE only — for an international order, contact us first and we'll confirm whether it's possible before you order.
What's the difference between "Ready to dispatch" and "Available to order"?
Ready to dispatch means the item is in stock and ships on the standard delivery time shown on its product page. Available to order means we don't currently hold stock — we source it after you order, and confirm the price and delivery time with you in writing before any payment is taken.
How long does delivery take?
Delivery times are estimates in business days, counted from order confirmation and payment. For items marked Ready to dispatch, the standard delivery time is shown on the product page. For items marked Available to order, the delivery time is confirmed with you after we review your order.
What payment methods do you accept?
We currently accept payment by bank transfer. Your invoice includes the account details — please use your order or quotation number as the payment reference. Nothing is reserved or shipped until payment is received.
Can I cancel or change my order after it's confirmed?
Orders can't be cancelled once confirmed. Any change needed after confirmation must be requested in writing and may affect the price and delivery time — contact us as soon as possible and we'll see what we can do.
What happens if an item arrives damaged, missing or incorrect?
Please inspect your order on delivery and report any damage, missing item or discrepancy to us in writing within 5 working days of receipt. We accept returns within that window for goods that are defective or were supplied incorrectly; approved returns are processed item by item, with any refund issued against the amount paid, less any applicable restocking fee.
Is VAT included in the price shown on the site?
No — UAE VAT is calculated on your order subtotal and shown as a separate line at checkout, alongside any delivery cost, rather than folded into the product's listed price.
How do I get a quote or ask a question before I order?
Reach our team through the Contact page — we're happy to help with product selection, custom jobs and bulk orders before you buy.