Privacy Policy
Last updated: 12 October 2026
This policy explains what personal information Axion LLC ("Axion 3D", "we", "us") collects when you browse axion3d.shop, place an order or contact us, how we use it, and the choices you have. We are based in the United Arab Emirates and handle your information in line with applicable UAE data protection law.
1. Information we collect
- Order details – your name, email address, phone number, company name (if any), shipping and billing address, and the items you order.
- Enquiries – anything you send us through the contact form, email or WhatsApp, including files or specifications you share for a quotation.
- Technical data – basic information your browser sends (IP address, browser type, pages visited) and a small session cookie that keeps your cart working.
We do not take card payments on this website, so we never see or store your card details. Orders are paid by bank transfer, and we only record that a payment was received and for how much.
2. How we use your information
- To confirm, prepare, deliver and invoice your order, and to contact you about it.
- To prepare quotations and answer your enquiries.
- To keep our accounting, tax and business records.
- To send order-related messages, such as confirmations, delivery updates and, after your order is fulfilled, a request for a review. We do not send marketing email unless you have asked for it.
- To protect the website from spam, abuse and fraud.
3. Who we share it with
We do not sell your personal information. We share it only where needed to serve you:
- Service engineers and delivery partners – where a job needs a technician or a courier, they receive only the details required to carry it out (for example a delivery address and a contact number), and are bound to keep it confidential and use it for that job only.
- Service providers – hosting, email delivery, file storage, spam protection (Cloudflare) and messaging services that process data on our behalf.
- Authorities and advisers – where the law requires it, or to our accountants and legal advisers under confidentiality.
Some of these providers operate outside the UAE, so your information may be processed in other countries. We choose providers that apply appropriate safeguards.
4. How long we keep it
We keep order and accounting records for as long as the law requires us to (typically several years), and enquiry details for as long as they are useful to deal with you. After that we delete or anonymise them.
5. Cookies
We use only the cookies the site needs to work, such as your cart session and a security token on forms. We do not use advertising cookies.
6. Security
Our website runs over HTTPS, access to our order system is restricted to authorised staff, and we back up our data regularly. No system is perfectly secure, but we take reasonable steps to protect your information.
7. Your rights
You can ask us to access, correct or delete the personal information we hold about you, to restrict how we use it, or to object to a particular use. We will respond within a reasonable time. We may need to keep certain records where the law requires it.
8. Children
Our site is not directed at children, and we do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
10. Contact us
Questions or requests about your information? Contact Axion LLC at sales1@axiongulf.com or on +971 52 582 8490.